Let’s get real here, you know that providing excellent customer service is a critical component of your success…if you don’t, I might be a little worried at this point. However, in an age of heightened emphasis on ratings and social media influence, it's inevitable that you'll occasionally encounter a customer who crosses the line from dissatisfied to downright abusive. In these situations, it's crucial to protect your team while maintaining a positive work environment. The Three-Strike Rule is your ticket to ensuring a fair, consistent approach to customer interactions—one that shields your employees from abuse and preserves the integrity of your business. Why the Three-Strike Rule Matters for Small Businesses Running a small business comes with its unique set of challenges, but none quite as difficult as handling abusive customers. While complaints and negative feedback are a part of doing business, there's a vast difference between a frustrated customer and one wh...
Dive into expert insights and real-world advice on customer service and employee engagement to drive sustainable business growth.